Collections Professional - Retail Collections Spain (f/m/x), Berlin

At Daimler Truck we are united in our purpose: We work for all who keep the world moving. Our impact as a global transportation company depends entirely on the contribution of each individual.

We believe that our individual strengths lead to the best team performance. Together, we create an inclusive culture where a deep sense of belonging fuels innovation and growth.

We welcome applications from everyone, people of all cultures and genders, different generations and phases of life, and people with disabilities. You can be your true self at Daimler Truck.

Your tasks

• Responsible for retail areas negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
• Use negotiation tools to determine a customers reason for delinquency
• Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
• Provide restructuring agreements to qualified customers
• Provide support to collections third parties
• Manage of incoming and outcoming emails, letters, faxes and payments allocations

What we offer

• 30 days of vacation
• Mobile work
• Teamevents

Professional Qualifications

• Completed bank or commercial education, additional qualification desirable
• Experience in a call center environment
• Experience in debt collection
• Knowledge about the Spanish market
• Good knowledge in conflict resolution and customer retention
• Proficient language skills in Spanish and English

Soft skills:

• Communication skills
• Flexibility
• Good skills in negotiating
• Good self assertion
• Good teamwork skills as reliable
• Self reliant way of working