Global Operational Key Account Manager (m/f) Pharma, Paris

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 70,000 employees. Our key business activities and market position are built on the company's truly world class capabilities:

Missions

Implementation of new business

• Close co-operation with GKAM in respect to new business opportunities
• Undertake data gathering and implementation visits
• Responsible for new SOP requirements with support from local contacts
• Arrange new rate additions as required
• Maintain Global Rate Sheet

Global Compliance

• Ensure Global standards are set across all KN stations involved with our Pharma customer
• Ensure Global Operational Procedures and reports are set up and scheduled in-line with customer needs.
• Global Trade compliance Team (excludes USA)
• Attend external operational reviews and QBR’s globally
• Work with CEM and OKAM’s to monitor DQ issues and resolve
• Maintain CP
• Maintain MOP
• Maintain Global Rate Card
• Maintain Global Contact and escalation List

Continuous Improvements

• Identify and ensure adherence to KPI’s in conjunction with Global stations
• On-going review of operational procedures to maximise efficiency in processes and cost reduction opportunities
• Assist in creation of CAPA documents identifying corrective actions and amendment of processes
• On-going cost saving initiatives and maintenance of Global cost saving records
• Share best practice across all site s

General

• Global operational strategy, working with Global Account Team and management
• Global escalation, both internally and externally
• Review, report and recommend any action/direction up wards that may need senior management or corporate intervention
• Take ownership of agreed projects and ensure they are managed correctly and in-line with dead-lines
• Assist GKAM in arranging addendums to contract etc.
• Build and maintain relationships with the customer
• Facilitate meetings with the customer at an operational and senior management level
• Build and maintain relationships with Global KN operational staff and management
• Train, educate KN internal colleagues on all aspects of the customer accounts to meet customer expectations

Profile

• Master's degree in Business Administration or Logisitics
• Conclusive professional experience in a similar job
• Knowledge of the pharma market
• Knowledge of the main stages of the supply chain (international transport, customs clearance, warehousing, distribution)
• Fluent English & French