Head of Business IT BPO France (H/F), Villepinte

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Job tasks

Customer Implementation (IMPAT)

• Direct Country implementation teams & guide country resources
• Drive Country Implementation processes and maturity
• Execute Customer Implementation projects

Business Process Management

• Drive local to global process harmonization & process optimization
• Ensure global best practices are replicated and drive our IRR goals
• Contribute to definition of business requirements for new solutions & enhancements and participate in UAT of solutions
• Act as Business Partner to the GSC, ensuring we achieve a quality service

Business Process & System Training

• Assess training requirements based on global standard operating process, system changes and user needs
• Define and provide targeted, process-oriented training programs

Systems Support & Change Management

• Provide support to Super Users for business processes & systems supported
• Analyse support requests to identify trends or training needs
• Act as business process functional advisor to facilitate the resolution of applications issues

GSOP Quality & Sustainability Mgmt.

• Lead development of ISO framework for the country
• Monitor and ensure countries adherence to the quality standards framework.
• Conduct ISO internal audit to ensure maintenance and adherence
• Track performance of external audits

Planning

• Supported by the Country Managing Director, define the Country BPO/ IT Plan (short and long term) in accordance with the regional/global IT/BPO direction
• Act as a key member of the DGF Country Management Team, set country directions and plans.
• Implement the DGF IT/BPO Integration / Planning projects at a Country / Stations level
• Contribute to improving business P&L through effective management of DGF IT services and solutions
• Manage the DGF IT Budget and creation of business cases for required investments.
• Contribute to convergence of the local applications to the strategic IT product portfolio

Business Partner

• Ensure IT/BPO activities align with DGF business unit’s goals and priorities
• Establish regular reviews with DGF Country business leaders – raising the visibility and value of IT/BPO
• Liaises with IT service providers based in-country and in other countries where services may be provided / hosted

Project Delivery

• Co-ordinate the planning of project delivery requirements with the Regional CIO/BPO team
• Ensure effective delivery of projects – on quality, on time and within budget

Operate

• Manage the operation of local applications to support business needs
• Manage delivery of infrastructure services (from internal and external providers)

Management

• Develop and maintain a motivated DGF Country IT/BPO Team of competent managers and staff
• Assess regularly skills and competency’s within the Country IT/BPO Team ensuring training and development plans in place to address gaps / needs
• In conjunction with Regional CIO/BPO determine the Business-IT/BPO organisational structure, roles, critical success factors and goals
• Ensure effective communication structure in place i.e. weekly / monthly team meetings

Profile

• In depth knowledge of product and related processes, especially in Air and Ocean freight as well as other areas of Freight Forwarding and Logistics
• Customer oriented with forwarding products and operational process know-how
• Strategic and analytical thinker
• Project management skills
• Effective communication skills / interpersonal understanding
• Ability to influence and negotiate at senior level
• Achievement drive and initiative
• Masters the Change Management process
• Cross-cultural competence
• Budgeting and cost controlling skills
• Minimum 5 to 10 years’ experience in the Freight Forwarding Industry/ IT, accompanied with a wide experience at senior level in a service oriented business
• 3 years of in depth business process management experience, preferably in Logistics industry
• University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding / Logistics sector
• Fluent in French and English (verbal and written)