After Sales Consultant (m/f/d), Düsseldorf / Dortmund / Essen region, München

Nos équipes comptent 121 300 employés de 120 nationalités différentes, répartis dans 170 pays. À l’image du monde, elles reflètent la diversité. Une diversité des talents, des compétences, des origines, des personnalités et des âges qui nous permet de bénéficier d’autant d’approches et d’idées différentes.

Key Responsibilities

Pre-sales activity:

• Support pre-sales activity to define the solution that fits the customer need best.
• As such, analyse customer needs, compatibility checks, and salesforce validation.
• Support the sales team presenting details / functionalities and benefits of system.

Customer Pilots:

• Define the objective, scope and success criteria of pilots, alongside the customer.
• Perform the kickoff meeting with the customer and main stakeholders.
• Organize the installations with the operations area and / or service providers.
• Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.
• Perform training for the customer and drivers based on the pilot objectives.
• Present the results of the pilot to the customer

Implementation / Deployment:

• Gather all information needed in order to handover to the deployment team.
• Organize the installation schedule with the customer for the implementation.
• Perform training for the customer and drivers for the implementation.
• Support sales team with kick off presentations

Aftersales:

• Continuous targeting of need improvement and opportunities.
• Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.
• Solve customers problems of the usage of the solution.
• Retention of the customer on any sign of dissatisfaction.

Profile

• Live in the Düsseldorf, Dortmund, Essen region and willingness to travel on business 2-3 per week and occasionally stay overnight in the area and the region.
• University degree
• Fluent/Native German
• Fluent English
• 3-4 years experience working in a similar role
• Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value

What we offer

• Full term employment
• Flexible working
• Attractive remuneration with variable components
• Company car incl. private use
• 30 days holidays to recharge your batteries A wide range of career and further development opportunities, e.g. through internal training courses and seminars
• A well-structured onboarding process and individual training