Field Service Coordinator (f/m/d), Molsheim

Merck - avec plus de 300 ans de progrès et plus de 38000 employés dans le monde, se positionne en leader sur le marché Pharmaceutique, Chimique, et des Sciences de la vie. Avec passion, engagement et innovation, nous poursuivons un objectif commun : améliorer la qualité de vie. C'est pourquoi nous avons besoin de vous!

Role

• You will work with our EMEA Field Service team, making sure everything runs smoothly and efficiently across the entire region. Your primary job is to be the central communicator: you will coordinate all service requests, manage the schedules for our field engineers, and keep customers and our internal teams (Sales, Support, Logistics) perfectly aligned. Beyond coordinating, you will help grow the business by partnering with Sales to renew contracts and propose new service agreements. You will also maintain accurate service records and help implement better ways of working so we can consistently deliver exceptional support.
• Please note this is an opportunity for a CDD (Fixed-Term) contract.

Profile

• Proven experience in administrative tasks for Service Coordinaation. It is an office-based role with no Research & Development (R&D) components.
• A master of organization and multitasking who knows how to prioritize tasks.
• An excellent communicator, skilled at building strong working relationships with customers, engineers, and cross-functional teams.
• Technically proficient with the Microsoft Office Suite and experience using a service management system like Salesforce.
• Must be fluent in English and French; any additional EMEA languages are a bonus.
• A Bachelor's degree in a relevant field or equivalent professional experience.