IT Provider Manager (m/w/d), Munich

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.

Aufgaben

• Creation, Monitoring, and controlof existing IT provider contracts and SLA's repository
• Coordinate the activities relatedto the contracting of the service type, purchasing, outsourcing (external orinternal) and / or shoring to accompany the beneficiary or the partiesconcerned
• Ensuring that the serviceagreements concluded with the provider are adhered to with the beneficiary
• Review of SLA reports and invoicesfrom the provider, regular service review meetings with the provider and thebeneficiary
• Coordination and commissioning ofnecessary service changes and new services on the provider side, ensuringcorrect implementation and commissioning of the changes,
• Ensuring appropriate coordinationwith risk and compliance (TPTRM / DORA)regarding externally sourced services
• Management of the identificationand implementation of improvement potential and innovations in the servicesegment of the provider,
• Monitoring of IT provider-relatedbudgets.

Profile

• Degree in Business Administration,Business Informatics, or a comparable qualification;
• Many years of service managementexperience;
• Knowledge of provider management,SLA management and service review;
• Strong quality awareness;
• A working style characterized byanalytical and entrepreneurial thinking as well as independent andresults-oriented action;
• Very good communication skills,presentation confidence, and strong negotiation skills in German and English;
• Strong orientation towards theinterests of employees, customers, partners, and shareholders;
• Very good handling of common PCapplications (MS Office package).