Client Services Manager Consumer Goods France & Belgium - French / English / German (m/f/d), France (Home Office)

Are you interested in joining a stable, growing family-owned client that provides access to cutting-edge technologies and a secure professional future?
Our client leverages extensive experience and deep expertise within different sectors to deliver tailored solutions for unique requirements, serving as a trusted partner for innovative and turnkey solutions. The company is looking for:

Client Services Manager Consumer Goods France & Belgium - French / English / German (m/f/d), France (Home Office)

Why we’re a good place to work - Our offer

• Our client has experienced significant growth with further growth potential.
• You will work in a family-owned company that cares about its employees and is people-oriented.
• You will receive comprehensive onboarding and training in Germany, with accommodation and expenses covered.
• A full-time home office position with some client visits.

Why we want you on our team - Your strengths

• You have a bachelor’s degree in engineering or a related technical field.
• You have over 5 years of experience as a field technician.
• You possess good communication and have a strong customer orientation and enjoy customer contact.
• You are proactive and work independently, accurately, and precisely.
• You have very good planning, presentation and organisational skills.
• You have a technical knowledge of packaging machines and of the consumer product industry.
• You have the ability to work in a team and with colleagues abroad.
• You have very good knowledge of French and German or English, both written and spoken.
• You are proficient in MS Office (Word, Excel, PowerPoint) and ERP, preferably SAP.

Key responsibilities - What we expect from you

• You will act as a representative of the After Sales Service using technical, organisational and customer knowledge to guide customers and assist them in applying the products/services to their needs.
• You will identify opportunities at the customer’s site and find a suitable solution by communicating with internal departments to satisfy the customer's needs.
• You will establish and maintain customer contacts, research customer needs and develop applications of products and services.
• You will prepare quotations for possible service packs.
• During the design phase of a new machine, you will assess training needs, maintenance contracts, and spare parts requirements, coordinating with engineering and the spare parts team.
• You act as the keeper of an open issues list after the machine delivery and play a substantial role in the success of the project.
• You will drive process optimisation, warranty expansion, upgrades, efficiency programs, and comprehensive service support.
• You look forward to visiting some clients (5 to 20% of the time).

Established in 2004, our HR consulting firm specializes in the recruitment of Franco-German and european profiles. Based in France and Germany, but also in Austria, Belgium, Luxembourg, Switzerland, Italy, Spain and in the UK, our consultants assist jobseekers with coaching, salary evaluation or the preparation of their application (resume and cover letter).