Customer Excellence & Sustainabil-ity Trainee Officer Intership (f/m/d), Saint-Ouen

Die Allianz Gruppe gehört zu den größten und renommiertesten Finanzdienstleistern der Welt und bietet ein internationales Netzwerk bekannter Marken mit erstklassigen Produkten. Vor allem streben wir nach Spitzenleistungen in unserem Alltag - das heißt, in den Beziehungen zu unseren Kunden, unseren Aktionären, unseren Mitarbeitern und zur Gesellschaft. Die Allianz Gruppe ist für über 76 Millionen Kunden in rund 70 Ländern tätig.

Als verlässlicher Partner verwaltet Allianz Global Investors Vermögen in allen wesentlichen Anlage-klassen und -regionen. Unsere Experten sind in 19 Märkten weltweit vertreten, mit umfassender Prä-senz in Europa, den USA und in Asien. Mit rund 650 Anlagespezialisten deckt unser Investment-Ma-nagement alle wichtigen Finanz- und Wachstumsmärkte der Welt ab. Erstklassiger Service vor Ort sorgt dafür, dass die globale Expertise beim Kunden ankommt.

Tasks

• The RSA Customer Excellence and Sustainability Officer internship is a dynamic role designed to support Allianz Partners (AzP) in leveraging customer excellence and sustainability as strategic business assets.
• As a trainee, you will work closely with the Global Head of RSA Customer Excellence and Sustainability, collaborating with various departments to enhance AzP product experience by analyzing customer interactions and feedback to identify needs, pain points, and areas for improvement. This involves performing quantitative data & AI analysis, as well as leading qualitative research and user testing.
• Actively supporting tomorrow’s experience definition, you will contribute to map the as-is and design target customer experiences, leveraging state-of-the-art practices, and utilizing data, AI, digital, and human resources to propose smoother and optimized service delivery leveraging human care and increased adoption of tailored digital experiences thanks to data and AI. You will facilitate co-creation workshops, documenting outputs.
• Furthermore, you will play a crucial role in the positive transformation and execution of RSA customer experience and sustainability initiatives by facilitating the structuration and follow-up of customer experience action plans and coordinating key stakeholders, ensuring business requirements are appropriately understood by counterparts, and driving culture change and adoption through awareness presentations and sessions. Additionally, you will support the securitization of sustainability action plans by facilitating initiatives such as the scope 3 CO2 sustainable dashboard.
• At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

Profile

• Here are the key competencies important for the success of your trainee job:
• Advanced data/AI tool usage (Python, PowerBI equivalent,...),
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
• Excellent interpersonal skills & problem solving,
• Organizational skills: structured & rigorus,
• Analytical and synthesis skills,
• Motivated, dynamic and team player,
• Customer experience design knowleadgability or expertise would be appreciated (not mandatory),
• Fluent in English (French & German would be a plus),
• Last year study in Master’s degree