IT Operations Manager (m/f), Toulous

Airbus is a leading aircraft manufacturer with the most modern and comprehensive family of airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13.800 aircraft to more than 360 customers worldwide. Airbus has achieved more than 8,000 deliveries since the first Airbus aircraft entered into service. Headquartered in Toulouse, France.

Mission

• Techdata PSL Run mode responsible
• Incidents tracking, follow-up and escalation (follow-up meeting, escalation to management, crisis meeting)
• Ensure that incidents process is correctly applied in the PSL and process improvements (Awareness, Audits)
• IT OPS network management of a team of internal & external IT Operations Specialists (1 to 1, incidents meeting, Trainings)
• Regular meetings with L2 and L3 support teams.
• Provide KPIs and analysis.
• Report to management major risk or issues.
• Production manuals IT responsible (Follow-up of end-to-end production manuals with business)
• Follow-up all Techdata manuals production steps
• Follow-up all incidents linked to Techdata manuals production
• Relaunch jobs, do recovery steps in case of issues during week ends when « on duty » is needed.
• Regular meeting with Business to follow this scope of incidents and provide to them regular status.
• Meetings with ITOPS / Appli manager / Business to unlock the process in case of crisis
• Escalate to management when needed
• Prepare and anticipate issues based on return of experience of previous Techdata revisions
• Provide KPIs and analysis in order to push mandatory improvements
• Coordinate the resolution of incidents thanks to an important network of many profiles

Profile

• Academic background (or equivalent) in Information Technology
• Solide professional experience in the field
• Rigorous and autonomous
• Excellent communication skills with the ability to synthesize complex information
• Strong collaborative mind-set
• Leadership
• Advanced level in French and English.

Technical expertise :

• Good knowledge on Service now
• Knowledge on Ctrl M will be appreciated
• Knowledge on Version one and SAP is a plus

Functional expertise:

• Experience on application management
• Knowledge on Aircraft Technical Data/Documentation on Maintenance, Engineering will be well appreciated