L4 - Head of ServiceCenter (m/f), Hoerdt

At Daimler Truck we are united in our purpose: We work for all who keep the world moving. Our impact as a global transportation company depends entirely on the contribution of each individual.

We believe that our individual strengths lead to the best team performance. Together, we create an inclusive culture where a deep sense of belonging fuels innovation and growth.

We welcome applications from everyone, people of all cultures and genders, different generations and phases of life, and people with disabilities. You can be your true self at Daimler Truck.

Tasks

• Reports to Service Director, the main issues and objectives of the position are :
• Manage ServiceCenter P&L
• Manage internal and external Customer’s satisfaction
• Manage ServiceCenter Strategy

Your tasks include:

• Boost and expand ServiceCenter's business, resolve disputes related to ServiceCenter's business
• Supervise after-sales service activities
• To be a local relay for the application of the company strategy and thus the strategy of the Service Upper management
• Manage and optimize the organization of workshop, spare parts, administrative and store teams
• Operational management of service contract
• Establish a close and privileged relationship with Daimler Buses France's Sales and After-Sales services
• To be responsible for the servicecenter's commercial policy (discount, assets, financial commitment, outstanding amount, etc.) in coordination with the Service Upper Management's policy
• To be responsible for monitoring customer billing or guarantee, financial situation (stock level, choice of supplies, ...)

Profile

• Educational: Technology secondary education degree or comparable secondary education degree

Experiences:

• At least 5 years of management experience in automotive after-sales, preferably in the bus sector;
• Excellent communication and leadership competence, preferably with larger teams of workers plus employees
• Strong analytical competence, project management competence and experience in business development
• Safe and confident behavior and communication in customer relations
• Open esprit, transformation and change, practical mindset and ability to build internal and external network
• Specific competencies
• French native language
• Professional English and/or German
• Extensive knowledge of the bus industry

Inside information:

• This is a full-time position.