Qualitätsmanager (m/w/d), Mönchengladbach

Lead the day-to-day operation of Quality processes (including Quality Assurance, and Quality Control) at MGB Luxe Warehouse. Define and promote a quality mindset across the entire site. Managing all quality functions, working with cross-departmental leadership to deliver high quality products on schedule. Establish and maintain a quality system to ensure the facilities, equipment, personnel, methods, processes, and procedures conform to both internal and regulatory standards.

Responsibilities

• Promote quality culture and behavior throughout the organization.
• Ensure high quality and data driven communication with internal and external stakeholders (operations, customer service, returns&refusals, sales, etc.).
• Assure quality products and processes by establishing and enforcing quality standards.
• Execute investigation on customer complaints and claims.
• Drive internal and external Quality Audit Management.
• Establishes finished goods and returns quality and reliability standards by understanding and complying with L’OREAL group and customer specifications/requirements/contracts and ensuring other members of the organization comply as well.
• Lead quality documentation system.
• Maintains product quality by enforcing quality assurance policies and procedures to international standards i.e., Good distribution practice (GDP) requirements.
• Prepare product and process quality KPI's by collecting, analyzing, and summarizing information and trends.
• Drive improvement in quality KPIs and review KPI performance with international teams.
• Develop quality assurance and control staff by training and coaching employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Quality leader for top customer communication. Expected to take ownership in high profile or critical customer complaints, globally, for products by MGB.
• Use technical and management skills to drive problem solving with cross functional teams.
• Identify and drive quality initiatives, drive year over year improvement in quality KPIs, identify and resolve systemic issues across MGB site.
• Lead cross functional teams to achieve new levels of performance in our vision “MADE IN MGB”.

Your profile

Education:

• University Degree in quality management or equivalent.

Minimum Requirements:

• 3+ years of quality work experience.
• Experience in the cosmetics / pharmaceutical / automotive industry.
• Excellent relationship building, communication, and influencing skills.
• Demonstrated strong critical thinking and problem-solving skills using specific methods.
• Ability to write reports and business correspondence.
• Proven track record to build and maintain complex Power BI reports.

Preferred Requirements:

• Six-sigma experience ("greenbelt" or higher), Quality certification (i.e. GDP).
• Demonstrated work experience in the quality function within cosmetics.
• Good working knowledge of Manhattan Active Warehouse Management.

Our offer

• Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.
• A competitive and attractive salary and benefits package
• Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture
• Diverse, national and international perspectives